We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
I keep getting Either connection refused or an SMTP protocol Error 504 5.7.5 depending on which i try. I have also tried an onsite exchange 2010 with similar results. What am I missing?
0 Votes
1 Comments
Sally posted almost 7 years ago
To set up mail through Office 365, there are three options, with option 2 and option 3 being the most common for ease of management: https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4
For error 5.7.5, https://support.office.com/en-us/article/Fix-email-delivery-issues-for-error-code-5-7-1-in-Office-365-da1ff375-f88f-4a3e-b81f-06cdb6ecae3c the most common problems are solved in the sections for "Remove the sender restriction" or "If the sender is outside of your organization" or "Incorrect SPF record".
For exchange 2010/2013/etc it's very similar to option 2 and option 3 from the Office 365 article, just with different UI for creating and configuring the SMTP connector. Easiest way is to set up an SMTP connector just for EventSentry, allow anonymous permission, and then only allow the IP of the EventSentry server to connect. You could still have the same issue regarding error 5.7.5 where you need to change the sender or recipient permissions and possibly the SPF settings, with a different configuration UI than the Office 365 article.
0 Votes
Login or Sign up to post a comment