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We are a satellite office for the US (***). The agency uses BMC Remedy to support IT at various locations. Locally, we use EventSentry to collect logs and forward notifications to admins for problem resolution. Is it possible for EventSentry to forward notifications to Remedy for creating tickets automatically? Thanks.
0 Votes
Steven Flowers posted almost 7 years ago Admin Best Answer
Yes, it looks like BMC Remedy has API support for creating a ticket:
https://docs.bmc.com/docs/display/public/ars9000/To+create+an+entry
You can use the EventSentry HTTP action:
https://www.eventsentry.com/documentation/help/html/?targetshttp.htm
Then you can create include filters to forward the events through your newly created HTTP action instead of or in addition to your email action. Here is a tutorial for creating include filters:
https://www.eventsentry.com/support/tutorial/topic/include-exclude-filters/step/1
0 Votes
1 Comments
Steven Flowers posted almost 7 years ago Admin Answer
Yes, it looks like BMC Remedy has API support for creating a ticket:
https://docs.bmc.com/docs/display/public/ars9000/To+create+an+entry
You can use the EventSentry HTTP action:
https://www.eventsentry.com/documentation/help/html/?targetshttp.htm
Then you can create include filters to forward the events through your newly created HTTP action instead of or in addition to your email action. Here is a tutorial for creating include filters:
https://www.eventsentry.com/support/tutorial/topic/include-exclude-filters/step/1
0 Votes
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